1. INTRODUCTION
Welcome to Customer & Crowd (CAC), an esteemed retailer providing high-quality home textile products. By accessing or purchasing from our website, you, the customer, agree to be bound by the following Terms and Conditions, which govern your use of the website and our services. These Terms and Conditions, along with our Privacy Policy, outline the agreement between you and CAC. We recommend that you read them carefully before making any purchase.
If you do not agree to these Terms, you should refrain from using our website or making any purchases from us.
2. DEFINITIONS
In these Terms, the following definitions apply:
- “We”, “Our”, “Us” refers to Customer & Crowd (CAC), the business entity.
- “You”, “Your” refers to the user or purchaser of goods from our website.
- “Product(s)” refers to any goods sold by CAC through this website.
- “Website” refers to the online platform where CAC products are sold.
3. USE OF THE WEBSITE
By accessing our website and using our services, you confirm that you are at least 18 years old or have parental consent to use the site. You agree to use the website solely for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use of the site.
You must not misuse our site by knowingly introducing viruses or other malicious software that may disrupt or damage the website’s functionality.
4. ACCOUNT CREATION AND SECURITY
To purchase products from our website, you may be required to create an account. You agree to provide accurate, current, and complete information when creating an account, and to maintain the confidentiality of your login credentials. You are responsible for all activities that occur under your account.
5. PRODUCTS AND AVAILABILITY
To purchase products from our website, you may be required to create an account. You agree to provide accurate, current, and complete information when creating an account, and to maintain the confidentiality of your login credentials. You are responsible for all activities that occur under your account.
6. PRICES AND PAYMENT
All prices listed on our website are in GBP and inclusive of applicable taxes. Shipping costs are additional and will be specified at checkout.
We accept various payment methods, including credit and debit cards, as well as other secure payment options. By completing a purchase, you authorise us to process your payment through the selected method.
7. ORDER ACCEPTANCE AND CANCELLATION
When you place an order, you will receive an email confirming receipt. This does not constitute acceptance of your order. Acceptance will occur once your order has been processed and shipped.
If for any reason we cannot fulfil your order, we will inform you promptly and refund any amounts paid.
You may cancel your order within 14 days of receiving it, in accordance with the Consumer Contracts Regulations. The goods must be returned unused and in their original condition. Please refer to our Returns and Refunds Policy for further details.
8. DELIVERY
We strive to process and dispatch all orders promptly. However, delivery times are estimates and subject to delays caused by factors outside our control. You will be notified of any significant delay.
Delivery charges will be calculated at checkout, based on your location and the size of the order.
9. RETURNS AND REFUNDS
We hope you are pleased with your purchase. If you are not entirely satisfied, you may return the items within 14 days of receipt for a full refund, subject to the conditions outlined in our Returns Policy.
Returned items must be in unused and resalable condition with all tags intact. If the product is damaged or faulty, you are entitled to a full refund, including the cost of return postage.
10. INTELLECTUAL PROPERTY
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Customer & Crowd (CAC) and protected by intellectual property laws. You may not use, reproduce, or distribute any content from our site without our express written consent.
11. LIMITATION OF LIABILITY
CAC shall not be held liable for any direct, indirect, incidental, special, or consequential damages resulting from your use or inability to use the website or any product purchased from us.
We make no guarantees regarding the availability of the website or the uninterrupted supply of products, and we are not liable for any technical issues or errors that may affect the site.
12. PRIVACY POLICY
We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our website, you consent to the collection and use of your data in accordance with this policy.All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Customer & Crowd (CAC) and protected by intellectual property laws. You may not use, reproduce, or distribute any content from our site without our express written consent.
13. CHANGES TO TERMS & CONDITIONS
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, with the updated date clearly indicated. It is your responsibility to review these Terms periodically for any updates. Your continued use of the website constitutes acceptance of any changes.
14. GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
15. CONTACT US
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
