Frequently Asked Questions.
At Customer & Crowd (CAC), we offer a wide range of high-quality home textile products, including:
- Fitted sheets
- Duvet sets
- Pillowcases
- Towels
- Bathrobes
- Curtains
- Kitchen towels
- Bath mats
- Winter fleece clothing
We focus on providing premium products that are both stylish and durable, perfect for every home.
To place an order, simply browse through our products on the website, add your desired items to the cart, and proceed to checkout. You will be prompted to provide your shipping details and payment information before completing the order. Once your order is confirmed, you will receive an email with the details and shipping information.
Currently, we offer shipping within the UK. However, we plan to expand our shipping options to international customers in the future. Keep an eye on our website for updates regarding international delivery options.
Once your order is dispatched, we will send you a confirmation email with a tracking number and a link to track your delivery. You can use this to check the status of your shipment.
If you need to change or cancel your order, please contact us as soon as possible at support@customerandcrowd.com. If your order has already been processed and shipped, we may not be able to make changes, but we will guide you through our return and refund process if necessary.
We take great care in packaging and handling your order. However, if you receive a damaged or faulty item, please contact us immediately. We will arrange for a return and provide a full refund or replacement, depending on your preference. For more details, refer to our Returns and Refunds Policy.
We accept returns within 14 days of receiving your order, provided the items are unused, in their original packaging, and in a resalable condition. Please contact us at support@customerandcrowd.com to initiate the return process. For more information, please visit our Returns Policy.
Each product page on our website includes detailed sizing information to help you select the correct size. If you’re unsure, feel free to contact us for advice, and our team will be happy to assist you in finding the perfect fit.
Currently, we do not offer gift cards. However, we are considering this option in the future, so please check back for updates!
Yes, we welcome you to visit our shop at 59 Accrington Road, Blackburn, BB1 2AF to view and purchase products in person. Our staff will be happy to assist you with any questions or special requests.
You can reach our customer support team via email at [support@customerandcrowd.com]. We aim to respond to all inquiries promptly and assist you with any questions or concerns.
We are committed to offering products that are not only high-quality but also sustainable. Many of our products are made from eco-friendly materials, and we continually look for ways to reduce our environmental impact. Check the product descriptions for details on sustainable options.
Yes, we offer bulk purchasing options for businesses and wholesale buyers. If you are interested in purchasing large quantities, please contact us via email at [support@customerandcrowd.com] to discuss pricing and availability.
We accept a variety of secure payment methods, including:
- Credit/Debit cards (Visa, MasterCard, American Express)
- PayPal
- Other secure online payment gateways
All payments are processed securely to ensure your privacy and protection.