At Customer & Crowd (CAC), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or make purchases from our online store.
1. Information We Collect
We collect personal information that you provide to us when you:
- Place an order or make a purchase
- Create an account on our website
- Subscribe to our newsletter
- Contact us for customer support or inquiries
The types of personal data we may collect include:
- Personal Identification Information: Name, email address, phone number, and shipping/billing addresses.
- Payment Information: Credit card details, PayPal information, or other payment methods (processed securely through third-party payment providers).
- Purchase Information: Details about the products you purchase, your order history, and preferences.
- Website Usage Data: Information about how you interact with our website (e.g., IP address, browser type, device used, and browsing activity).
2. How We Use Your Information
We use your personal information to:
- Process and fulfill orders, including delivering products and handling payments
- Improve our services, products, and website functionality
- Communicate with you regarding your orders, updates, or customer support
- Send marketing communications (with your consent) such as promotions, discounts, and news about our products
- Comply with legal obligations and protect our legal rights
3. How We Protect Your Data
We implement appropriate technical and organisational measures to protect your personal information against accidental loss, theft, or unauthorized access. This includes secure payment processing systems, encryption, and limited access to sensitive data.
4. Sharing Your Information
We may share your personal information with trusted third-party service providers for the following purposes:
- Shipping & Delivery: To fulfil your order, we may share your shipping information with couriers and logistics providers.
- Payment Processors: We use secure, third-party payment providers to process payments, and they may collect and store your payment details.
- Marketing Services: We may use third-party marketing platforms (e.g., email marketing services) to send you promotional content.
- Legal Compliance: We may disclose your information if required by law, to enforce our terms and conditions, or to protect our rights.
5. Your Rights Over Your Data
Under the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR), you have the right to:
- Access the personal data we hold about you
- Request the correction or deletion of your personal data
- Withdraw your consent for marketing communications at any time
- Object to the processing of your data under certain circumstances
- Request the transfer of your personal data to another service provider
To exercise these rights, please contact us at support@customerandcrowd.com.
6. Cookies
We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us:
- Recognize you when you return to our site
- Remember your preferences and shopping cart details
- Analyse website traffic and improve functionality
You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect your user experience on our website.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law, whichever is longer.
8. Children’s Privacy
Our website is not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under the age of 16, we will take steps to delete that data.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically for any updates.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your personal data is handled, please contact us at:
Email: support@customerandcrowd.com
