At Customer & Crowd, we strive to provide a seamless shopping experience. Below is an overview of our shipping process:
Shipping Destinations
We deliver our premium home textile products across the UK using trusted courier services to ensure your items arrive safely and on time.
Delivery Charges
- Free Standard Delivery: Available on orders over £50.
- Standard Delivery: A flat fee of £4 applies to orders under £50.
- Local Pickup Option: Available from our shop at 59 Accrington Road, Blackburn, BB1 2AF, and surrounding areas by prior arrangement.
Delivery Timeframe
- Orders are processed and dispatched within 1 to 2 working days.
- Delivery typically takes 2 to 3 working days for mainland UK.
- During peak periods (e.g., holiday seasons or sales events), processing times may extend to 3 to 5 working days.
Delivery Instructions
You can leave specific delivery instructions (e.g., “Leave in the porch” or “Deliver to reception”) during checkout to ensure a smooth delivery experience.
Processing Time
- All orders are processed within 1–2 business days. Orders are not processed or shipped on weekends or public holidays.
- Once your order has been processed, you will receive an email confirmation with tracking details.
Shipping Methods & Delivery Times
- We offer a range of shipping options for UK customers, including Standard, Express, and Next-Day Delivery.
- Delivery times may vary depending on the shipping option selected:
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
- Next-Day Delivery: Next business day (available for orders placed before 12 PM)
Shipping Charges
- Shipping fees are calculated at checkout based on the weight of your order, delivery method, and destination.
- We occasionally offer free shipping promotions. Be sure to check our site for current offers.
International Shipping
- We currently offer international shipping to select countries. International orders may be subject to customs duties, taxes, or fees which are the responsibility of the customer.
- Estimated delivery times for international orders vary depending on the destination. Please allow 7-14 business days for international shipments.
Order Tracking
- Once your order has been shipped, we will provide tracking information via email. You can use this to monitor your delivery status in real-time.
Address Accuracy
- Please ensure that your shipping address is accurate and complete. Customer & Crowd cannot be held responsible for delays or issues resulting from incorrect or incomplete addresses.
Order Issues or Missing Shipments
- If you experience any issues with your order, such as a delay, damaged goods, or non-receipt, please contact us at support@customerandcrowd.com. Our team will resolve the issue promptly.
Thank you for shopping with Customer & Crowd. We are committed to providing excellent service and ensuring your orders arrive safely and on time.
